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FAQs

ABOUT PINK EMPRESS


How can I provide a Testimonial?

Do you have a Rewards Program?

Do you have a Friend Referral Program? 

ORDERS & SHIPPING


My estimated delivery time has passed. Where is my order?

If your estimated delivery time has passed and you have not received your order and your tracking information indicates that your order was delivered, please check with your neighbors or building management to see if either party received package.

Please call client services at 1.800.687.8840 Monday-Friday 10am-7pm or email us at clientservices@pinkempress.com and we will get back to you within 24 hours

The USPS tried to deliver my package, but I was not home. Can they redeliver it?

The USPS may attempt to redeliver the package on its own. As long as the package has not been sent back to Pink Empress and your area is eligible for redelivery service, go to https://www.usps.com/customer-service/customer-service.htm, select “Schedule a Redelivery”, and follow the instructions online.

Can I request my order be delivered during a weekend?

Currently, we are unable to support special requests for weekend delivery.

Can I request a specific shipping provider?

At this time, we cannot accommodate special requests for specific shipping providers. Your order will be shipped with the most appropriate carrier based on your delivery address and desired shipping option.

How do I know if my order has been placed successfully?

Something I purchased is now on sale. Can I receive a price adjustment?

Do you ship internationally?

How much does shipping cost?

UPS or USPS: $8.00

When can I expect my order to arrive?

Can I track my order?

Can I change my order once it is placed?

How do I track exchanges?

Can promo codes be used after the order has been placed?

Codes may not be applied after an order is placed.

Can I use multiple promo codes on an order?

Only one code may be used per order.

BILLING


When will I be charged?

Do you charge sales tax?

What type of payment do you accept?

We accept American Express, Visa, MasterCard and PayPal. Sales tax will be charged when applicable.

RETURNS & EXCHANGES


How Do I Return Merchandise for an exchange?

Return Authorization (RA) number issued by client services must accompany all returned exchanges. To obtain an RA number, request one online. Fill out the RA form and include it in the package. If you don't have a form, include a note with your RA#, name, address, phone number, email address and reason for return. (Please note that being issued an RA number does not guarantee automatic approval/credit of your return. Items are still subject to inspection.) Ship the merchandise securely wrapped and insured to:

Pink Empress
Attn: Returns Dept
169 E Flager St Suite#1438
Miami, FL 33131
RA # _____________

ACCOUNTS


How do I update or change my information in my profile?

You may update or change information related to your account by clicking on edit profile, accessible in your profile via the home page once you are logged in, or by sending us email.


 

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